Last Updated: 2026-01-16
Document Version: 1.0.11
Owner: Conexion Srl
Support Contact: support@realroulettepredictor.com

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1. Sales Channel

Premium features are sold via in-app purchases managed by the official stores:

• Google Play Store
• Apple App Store

2. Refund Rules

Refund requests follow the policies of the store used for the purchase.

Google Play

Refunds are handled according to Google Play policies and may depend on the purchase date, country, and account conditions.

Apple App Store

Refunds are managed through Apple according to the App Store rules at reportaproblem.apple.com.

3. How to Request a Refund

1. Open the store used for the purchase.
2. Select the relevant order or subscription.
3. Follow the official refund request procedure.

4. Subscription Management

Users can manage renewal, cancellation, or plan changes directly from their store account settings.

5. Support

If you experience technical issues with a purchase or restoring purchases, contact us: support@realroulettepredictor.com

Please indicate, if available:

• platform (Android/iOS),
• app version (1.0.11),
• date and transaction ID (blurring sensitive data).

6. Important Notes

Conexion Srl does not directly process card payments for in-app purchases: the transaction is processed by the store. For this reason, final approval of refunds rests with the store.